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September 29, 2023

Overcoming Inertia in Pension Communication

In today's digital age, where personalized news feeds and social media dominate, reaching individual customers through digital devices has become crucial for businesses to remain competitive. However, the global pension industry has been slow to embrace innovation and technology for member communication. This industry, vital for the financial security of future retirees, often falls short in engaging members in a modern and meaningful way.

One of the obstacles is the pension industry's oligopolistic structure which poses a barrier to digital transformation. But given the immense importance of retirement savings, simplifying the user experience and communicating plan features in a user-friendly manner are essential.

Other sectors, like retail, have excelled in providing timely, personalized, and targeted communication to their customers using technology. The pension industry has the opportunity to learn from these examples and harness available technology to create outstanding customer experiences that prioritize the financial well-being of their members. The need is real, the vision is clear, and the technology exists; Overcoming inertia is the key to achieving this vision.

Interested in transforming the member experience in your organization?

You are intrigued by the potential of an enhanced member engagement strategy, but how do you get your stakeholders on board? We’ve got you covered! Our pitch deck explains the features and benefits of adopting digital solutions highlighting our process of overcoming member communication challenges. Start the conversation in your organization and you have our support every step of the way.
Let us introduce a contemporary take on the pension industry, one that empowers individuals to make informed decisions about their financial well-being in retirement. Pensionbar’s human-centric and holistic approach drives the transfer of passion into technology, generating superior return on your investment in offering retirement benefits.

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